Returns and Refunds
We unconditionally guarantee our seeds and non-seed products for 30 days from point of purchase. We do not accept returns of seeds or any other products for any reason after 30 days. Non-seed products must include all parts and original packaging to qualify for returns.
Please follow these steps to initiate a return:
- If your seed fails to germinate based on its unique requirements, or you are having issues with other products, contact us immediately so we may be of assistance to you and attempt to resolve the issue without a return. We have experienced growers on staff that can help you with trouble shooting.
- Contact our customer service department within 30 days for authorization for returns. We do not accept any returns unless they are authorized by our customer service team. You can contact customer service by emailing email@example.com
- Customer service will provide you with all the necessary instructions and details for returning products. Returns must be received by us within 2 weeks from the date of the return authorization. Returns received by us after 2 weeks are not subject to refund. As an example, if you contact us on the 29th day to authorize a return, your products are eligible for return, and you will have an additional 2 weeks to make sure we receive the product.
All returns must have an RA Number provided by customer service printed clearly on the outside of the box.
All returns must be shipped to:
Attn: Returns Department
The Savvy Spade
4545 Skyway DriveOlivehurst, CA 95961